Delivery and Returns
Delivery
WHAT IS THE ESTIMATED SHIPPING TIME?
THE ESTIMATED SHIPPING TIME IS 1-4 DAYS.
WHO WILL DELIVER MY PACKAGE?
YOUR PACKAGE WILL BE DELIVERED BY UPS, TNT (FEDEX) OR DHL.
HOW CAN I TRACK MY PARCEL?
AS SOON AS WE’VE SENT YOUR ORDER YOU WILL RECEIVE YOUR TRACKING NUMBER.
CUSTOMS AND IMPORT DUTIES
For orders outside of Europe, please be aware that customs duties and shipment fees may apply. These costs are not included in the product price and vary by location. If you have questions, contact us at info@baindoux.com
Returns
RETURN ADDRESS
BAINDOUX
RUA DA CAPELA, N. 50
4615-191 FIGUEIRO (SANTIAGO)
PORTUGAL
+351255496810
HOW DO I RETURN?
PLEASE GO TO THE RETURN PORTAL TO RETURN YOUR PACKAGE. PLEASE NOTE THAT YOU NEED TO HAVE A TRACKING CODE WHEN YOU RETURN YOU PACKAGE. THAT WAY YOU AND BAINDOUX CAN FOLLOW YOUR SHIPMENT.
HOW WILL I BE REFUNDED?
YOUR REFUND WILL BE PROCESSED AUTOMATICALLY AS SOON AS WE HAVE RECEIVED THE RETURNED PACKAGE AT OUR WAREHOUSE IN PORTUGAL. DEPENDING ON YOUR CHOSEN PAYMENT METHOD YOU WILL RECEIVE YOUR REFUND WITHIN 2 TO 5 WORKING DAYS.
DO I NEED TO PAY FOR MY RETURN?
YES YOU HAVE TO PAY THE SHIPPING COSTS FOR YOUR RETURN.